The Seven Layers Quality Guarantee
If any product delivered to you is broken during transit, significantly deformed, or suffering from a structural defect, we offer an immediate free replacement or 100% refund. Your satisfaction is our highest priority.
1Order Cancellation
- Within 12 Hours: You may cancel your order within 12 hours of placing it for a 100% full refund, provided the custom manufacturing process has not commenced.
- After 12 Hours / In-Production: Once an item has entered production or has been handed to our express delivery partner, cancellations cannot be processed.
- To cancel an order, email us at support@3dsevenlayers.com with your Order ID.
2Eligibility for Returns & Free Replacements
You are eligible for a free replacement or return in the following circumstances:
Transit Damage
The package or 3D item was broken, crushed, or fractured during courier transit.
Manufacturing Defect
Severe delamination, structural warping, or incomplete geometry.
Incorrect Item
The delivered product differs completely in model or color from what was ordered.
Missing Parts
Multi-component sets or assemblies missing pieces from the sealed box.
3Non-Returnable Items
- Custom Bespoke Orders: Items created with personalized name engravings, custom color blending, or client-provided 3D CAD files cannot be returned due to change of mind (replacements are still honored if defective).
- Normal Layer Characteristics: Standard microscopic layer lines or slight color shade variations inherent to additive manufacturing do not qualify as defects.
- Post-Delivery Mishandling: Damage caused by dropping, thermal exposure (leaving in hot cars), or intentional stress testing.
4How to Request a Replacement or Refund
- Notify us within 48 to 72 hours of receiving your package.
- Send an email to support@3dsevenlayers.com with your Order ID and 2-3 clear photos or a short video showing the outer package and the defective area.
- Our quality support team will review and approve your claim within 24 business hours.
- If a replacement is chosen, a fresh piece will be queued on priority and dispatched at no additional cost to you.
5Refund Timelines & Mode of Payout
When a refund is issued:
- Refunds are credited directly back to the original payment source (Credit/Debit Card, Net Banking, or UPI account).
- The transaction takes approximately 5 to 7 business days to reflect on your bank or card statement, depending on your bank’s processing cycle.
- A formal refund credit receipt will be emailed to you as soon as our gateway initiates the transfer.
Need Immediate Help?
Our support team is available Monday through Saturday (9:00 AM – 7:00 PM IST) to assist with any order queries.