1Introduction & Scope
Welcome to 3D Seven Layers (“we,” “our,” or “us”). We are committed to protecting the privacy, confidentiality, and security of our customers, website visitors, and corporate clients.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase physical 3D products, request bespoke custom orders, or upload reference files and images.
2Information We Collect
We collect information directly from you when you interact with our platform:
- Account & Identity Data: Name, email address, password hash, and contact phone number.
- Order & Delivery Information: Shipping address, billing address, postal code, state, and order recipient details.
- Custom Order Inquiries: Uploaded reference images, dimensions, notes, and specific manufacturing guidelines provided through our inquiry forms.
- Payment Information: Transaction identifiers, payment method details, and invoice receipts. We do not store raw credit card numbers or UPI PINs on our servers; payments are processed securely through certified payment gateways.
- Technical Device Data: IP address, browser type, device information, and anonymous session cookies to maintain your shopping cart and 3D preview preferences.
3How We Use Your Information
Your information is used strictly to fulfill legitimate business and fulfillment purposes:
Manufacturing, quality checking, packaging, and dispatching your products to your address.
Responding to custom quote inquiries, order updates, and tracking notifications.
Generating compliant GST tax invoices and accounting records under Indian taxation laws.
Detecting fraudulent orders, preventing unauthorized access, and maintaining system integrity.
4Sharing with Third Parties
We do not sell, rent, or trade your personal information. We only share necessary data with trusted service providers:
- Logistics & Courier Partners: Bluedart, Delhivery, DTDC, or India Post solely for delivering your parcels.
- Certified Payment Processors: PCI-DSS compliant payment gateways for secure checkout processing.
- Legal Compliance: When strictly required by law enforcement or regulatory authorities under applicable Indian laws.
5Data Security & Retention
We implement industry-standard security protocols, including SSL/TLS encryption for all data in transit and cryptographic hashing for stored passwords.
We retain order and transaction history for as long as necessary to satisfy legal, tax, and accounting requirements under the Companies Act and GST regulations.
6Your Rights & Choices
Under applicable data protection guidelines, you have the right to access, correct, or request deletion of your account details. To exercise any of these rights, simply reach out to our team at support@3dsevenlayers.com.
7Grievance Redressal Officer
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the contact information of our Grievance Officer is:
Grievance Officer: Legal & Compliance Team
Entity: 3D Seven Layers
Email: grievance@3dsevenlayers.com / support@3dsevenlayers.com
Address: Bengaluru & Mumbai, India
Response Time: Within 48 business hours
Your Privacy Matters
We never monetize your personal information or shared project reference files. Every transaction and upload is treated with the highest confidentiality.